So the time was right.
We had engaged with this particular service provider before, but the time wasn’t quite right then for us to get value for the service provided so we didn’t engage.
However, they recently reached out and this time the time was right, it was actually spot on and we were ready to do business, so I accepted the offer of a Zoom call to discuss.
On the Zoom call they presented their service and explained how it had developed since before, and I carefully explained why we were ready to engage with them and I further explained precisely how their service could assist us.
The meeting went great, they seemed to understand what we needed and they said they would get back to me with a proposal that would outline precisely how they could assist us and with costings.
It was the hot lead ready to be brought through the door, so very nearly there.
We received a generic proposal, similar to what they had presented on the Zoom call and with quite confusing modular pricing and no reference to the actual solution that we needed and what we had discussed.
This was followed up with a generic follow up message from sort of an automated CRM system, that made no reference to our meeting or the follow up proposal.
I responded to their proposal asking for some clarification and quite honestly I am none the wiser as it gave me a bunch of modules and options that were difficult to navigate with no attempt to create the bespoke package of services that I know will meet my needs.
A simple “further to our meeting and based on your requirements you outlined, what would work best for you is a combination of module 1 and module 3 and some extra consultancy hours and this will cost €xxxx“
Unfortunately, they want me to try to figure out the part that I need them to figure out!
I’m not sure if they know it, but we were nearly over the line.
I was ready to buy, but I’m not sure if they are ready to sell.
Greg
Greg Canty is a Partner of Fuzion Communications who offer Marketing, PR, Graphic Design and Digital Marketing services from our offices in Dublin and Cork, Ireland
